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Privacy Policy

Privacy Policy

1. Introduction

We are committed to protecting your privacy and ensuring compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or interact with our services.

2. What Information We Collect

We may collect the following types of personal information:

  • Identity and contact details: Name, email address, phone number, or mailing address when you provide them (e.g., through contact forms, account registration, or newsletter sign-ups).

  • Usage data: Information about how you use our website, such as IP address, browser type, pages visited, and time spent, collected via cookies or analytics tools.

  • Transaction information: Payment details or purchase history if you make purchases through our website.

  • Other information: Any additional details you voluntarily provide, such as feedback, survey responses, or communications with us.

We do not collect sensitive information (e.g., health, racial, or religious data) unless you explicitly consent and it is necessary for our services.

3. How We Collect Information

We collect personal information:

  • Directly from you: When you fill out forms, create an account, make a purchase, or contact us.

  • Automatically: Through cookies, web beacons, or analytics tools (e.g., Google Analytics) when you visit our website.

  • From third parties: From service providers (e.g., payment processors) or publicly available sources, where lawful.

4. Why We Collect Information

We collect and use your personal information to:

  • Provide and improve our services, including processing transactions and responding to inquiries.

  • Personalize your experience on our website.

  • Send you marketing communications (with your consent).

  • Comply with legal obligations under Australian Consumer Law and the Privacy Act 1988 (Cth).

  • Analyse website usage to enhance functionality and user experience.

  • Protect against fraud or unauthorized access.

5. Disclosure of Personal Information

We may share your personal information with:

  • Service providers: Trusted third parties (e.g., payment processors, hosting providers, or marketing platforms) who assist in operating our website, subject to strict confidentiality agreements.

  • Legal authorities: When required by law, such as to comply with a court order or regulatory requirement.

  • Business transfers: In the event of a merger, acquisition, or sale of assets, with safeguards to protect your privacy.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyse usage. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable).

7. Data Storage and Security

We store your personal information on secure servers located in Australia or with reputable cloud providers that comply with Australian privacy laws. We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Complaints: Lodge a complaint if you believe we have breached your privacy. Contact us first, or you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  • Opt-out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

To exercise these rights, contact us at sales@littlehouseofwoo.com.au.

9. International Data Transfers

If your personal information is transferred outside Australia (e.g., to cloud providers), we ensure the recipient complies with the APPs or equivalent privacy standards, such as through contractual agreements.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, transaction records may be kept for 7 years to comply with tax obligations.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their policies before providing personal information.

12. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with the revised date.

14. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us at:

Last Updated: August 18, 2025

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