top of page

Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to Little House of Woo. These Terms and Conditions govern your use of our website www.littlehouseofwoo.com.au and any purchases made through our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions, which comply with Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). If you do not agree with these terms, please do not use our website or services.

These Terms and Conditions should be read in conjunction with our Privacy Policy, Shipping Policy, Return Policy, and Refund Policy, available on our website.

2. Consumer Guarantees Under Australian Consumer Law

Under the ACL, you are entitled to consumer guarantees for goods and services purchased from us, including:

  • Goods must be of acceptable quality (e.g., safe, durable, free from defects, and fit for purpose).

  • Goods must match their description and any samples or demonstrations.

  • Goods must be fit for any disclosed purpose.

  • Services must be provided with due care and skill and within a reasonable time.

If a product or service fails to meet these guarantees, you may be entitled to a remedy such as a refund, replacement, or repair, as outlined in our Return Policy and Refund Policy. These statutory rights cannot be excluded, restricted, or modified by these Terms and Conditions.

3. Use of Our Website

  • Eligibility: You must be at least 13 years old to use our website. By making a purchase, you confirm you are at least 18 years old or have parental/guardian consent.

  • Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login details and for any activity under your account. Notify us immediately of any unauthorized use at [insert contact email].

  • Prohibited Conduct: You must not use our website to:

    • Engage in unlawful or fraudulent activities.

    • Transmit harmful code (e.g., viruses) or interfere with our website’s functionality.

    • Violate intellectual property rights or other legal rights.

  • Website Access: We reserve the right to restrict access to our website or terminate accounts for violations of these terms.

4. Ordering and Payment

  • Order Placement: By placing an order, you make an offer to purchase goods. We may accept or reject your order at our discretion (e.g., due to stock availability or payment issues). You will be notified if your order is not accepted.

  • Pricing: All prices are in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice, but changes will not affect confirmed orders. Any additional fees (e.g., shipping or taxes) will be clearly disclosed at checkout.

  • Payment: We accept payments via credit/debit cards.  You confirm that the payment method used is yours or that you have permission to use it. Payment is processed at the time of order confirmation.

  • Order Confirmation: Once your order is confirmed, you will receive an email with order details. This does not guarantee stock availability but confirms receipt of your order.

5. Shipping and Delivery

Our Shipping Policy, available on our website, governs the delivery of your order. Key points include:

  • We ship to addresses within Australia. International shipping may be available upon request.

  • Delivery timeframes are estimates and may vary due to factors beyond our control.

  • You are responsible for providing an accurate delivery address. Additional costs may apply for incorrect addresses or failed delivery attempts.

6. Returns and Refunds

Our Return Policy and Refund Policy, available on our website, outline the process for returning items and requesting refunds. Key points include:

  • ACL Remedies: If a product fails to meet consumer guarantees, you may be entitled to a refund, replacement, or repair.

  • Change of Mind: We offer refunds or store credit for eligible change-of-mind returns within 7 days, provided the item is unused and in original condition.

  • Exclusions: Certain items (e.g., custom products, perishable goods) are not eligible for change-of-mind returns.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by or licensed to us and protected by Australian copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission, except for personal, non-commercial use.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, consequential, or incidental losses (e.g., loss of profits or data) arising from your use of our website or purchases.

  • Our liability for breaches of ACL consumer guarantees is limited to remedies specified under the ACL (e.g., refund, replacement, or repair).

  • We are not responsible for delays, losses, or damages caused by factors beyond our control, such as natural disasters or carrier issues.

9. Privacy

We collect, use, and protect your personal information in accordance with our Privacy Policy, available on our website. By using our website, you consent to the collection and use of your information as outlined in that policy.

10. Termination

We may suspend or terminate your access to our website or services if you breach these Terms and Conditions or engage in conduct that harms our business or other users.

11. Dispute Resolution

If you have a concern or dispute, please contact us at [insert contact email or phone number] to resolve the issue informally. If we cannot resolve the matter, you may escalate your complaint to the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or your state/territory fair trading office.

12. Governing Law

These Terms and Conditions are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.

13. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. The updated terms will be posted on our website with the revised date. Continued use of our website after changes constitutes acceptance of the updated terms.

14. Contact Us

For questions, concerns, or assistance, please contact us:

Last Updated: August 18, 2025

bottom of page